Shipping policy

1. Delivery area and timing

• Current delivery area:[delivery area to be filled in, e.g. Greater Melbourne].
• Cut-off: order before 15:00 and it is dispatched the same day; anything later moves to the next dispatch day.
• Usually deliveredthe same day or the next dayafter dispatch; go by the preferred date chosen at checkout.
• If your area is not covered, we will contact you within 24 hours of the order and refund in full.

2. Shipping fees

The final shipping fee is the amount the checkout calculates and displays.

3. Receiving the parcel

• These products do not tolerate heat or long storage, soplease make sure someone can receive the parcel at the address.
• If you want it left at the door, at reception or with a neighbour, please write that in the order note. We treat that as your instruction, and the risk of loss or damage that follows is yours.
• Please keep your phone reachable on the delivery day. If we cannot reach you and delivery fails, the order is treated as delivered and no refund will be arranged.

4. Pickup

• Pickup points:

• Head office pickup (call us to confirm)

Just give theorder numberat the counter. We pick and pack it in advance so you can collect and go without waiting. Please collect it on the agreed day; if it is not collected and you have not told us in advance, the order is treated as abandoned.

5. Storage

Keep them at room temperature in a cool, dry place, away from direct sun and heat. If the packaging arrives clearly damaged or the contents are crushed, send us a photo and we will handle it under the refund policy.

6. If something goes wrong

• Delay from weather or traffic: we will proactively tell you the new delivery time.
• Whole order not received: contact us the same day and we will check with the courier — if it is on us, you get afull refund.
• Partly missing: we reship or refund under therefund policy.

7. Failed delivery and refunds

If delivery cannot be completed for reasons outside our control (extreme weather, road closures, an unreachable destination), we will agree a new date with you or refund in full, with no fees charged.